How can we help?

Answers to the most common questions about courses, payments, your account and teaching on Runoverse.

Courses & learning

How do Runoverse courses work?

Each course runs over a set duration. Modules are released across that period, so you learn and apply one step at a time. Every course also has a discussion section where you can ask questions and share your progress.

Are the classes live?

No. Courses are not live classes. You follow the lessons in your own time as modules are released, and use the discussion section to ask the instructor and other students questions.

Do I need any experience before I start?

No. Most courses start from the basics and build up step by step, so you can follow along even if you are completely new to the topic.

How long do I have access to a course?

You keep access to the modules you have unlocked after the course ends, so you can come back and review the lessons later.

What do I need to take a course?

A phone or laptop, an internet connection and the time to follow the lessons and complete the practical assignments.

Will I get a certificate?

Where a course offers a certificate, it is shown on the course page. You receive it after completing the course requirements.

Enrolling & payment

How do I enroll in a course?

Open the course you want, click Enroll, create your free account or sign in, and complete payment. The course then appears in your dashboard.

How can I pay?

You pay securely online on the course checkout page. If you have trouble paying, chat with us on WhatsApp and we will help you.

I paid but I can’t see my course. What should I do?

Sign in with the email you used to pay, then open My dashboard. If the course is still missing, message us on WhatsApp or through the contact page with your name, email and payment details, and we will fix it.

Can I get a refund?

Refunds follow our refund policy. Please read the Refund policy page, or contact us if you have a question about a payment.

Your account

How do I create an account?

Click Join for free at the top of any page, enter your name, email and a password, and your account is ready straight away.

I forgot my password.

On the Sign in page, click “Forgot password?” and enter your email. You will receive a link to set a new password.

Where do I find my courses?

Sign in and click My dashboard at the top of the page. All the courses you are enrolled in are listed there.

Teaching on Runoverse

How do I become an instructor?

Visit the Become an instructor page and send your application. Once you are approved, you can create your course from your instructor dashboard.

How do instructors earn?

Instructors earn from students who enroll in their courses. The details are shared with you when your application is approved.

Can I teach any topic?

We focus on practical digital skills. If you have a skill people can use to work, serve clients or earn online, we would love to hear from you.

No matching questionsTry another word, or ask us directly below.
Still have questions?

We’re here to help

Chat with us on WhatsApp

The fastest way to get an answer. Message us on 0805 849 5026.

Start a chat

Send us a message

For detailed questions, use our contact form and we’ll reply by email.

Contact us